LEAF Food Hub
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FAQ's
& Terms of Service

Fast Facts
  • No Membership Fee
  • You buy what you want, when you want (not a weekly pre-set box).
  • We appreciate payments in advance! Please have money in your account prior to ordering.
  • Payments can be made with checks, Paypal and cash or credit card.
  • Home Delivery  - $8.50 per delivery with a $30 minimum (Delivery areas: Carbondale, Makanda, Carterville, Cobden, Herrin and Marion.
When can I order?
FRIDAY at NOON until TUESDAY at 8pm
  • Ordering period is open every week from Friday at Noon until Tuesday at 8pm.
  • Late orders will not be accepted.
Where is my account balance?
Logon To Your LEAF Account 
  • On the left-hand side, select ACCOUNT ACTIVITY
  • Credit Balance = $ LEAF has credited to your account (for gift card)
  • Un-applied Payment Balance = remaining $ from all deposits you have made to your LEAF account
How do I update my LEAF password?
Logon To Your LEAF Account 
  • On the left-hand side, select ACCOUNT INFORMATION
  • On the right, select under CHANGE PASSWORD
  • Enter a new password and select UPDATE YOUR PASSWORD
What are my payment options?
  • Cash & Check accepted during pick-up times at the Carterville and Coop locations
  • Mail a Check To:
          LEAF 
         1620 Venable Ln.

        Carterville, IL 62918
  •  Add Money with Paypal*:  
           *When paying with a debit/credit card there is a 2.9% fee +$.30/transaction.
  • Add a credit card* to your account: once added LEAF will process your credit card on Wednesdays or Thursdays  *When paying with credit card there is a 3% fee/transaction.

Where's the link for my account login?
  • Cut and paste onto your browser: https://leaf.localfoodmarketplace.com/Account/Login
  • Or click the button below:
LEAF account
 ** If you have other questions about your LEAF account, Liz can help! Call/text Liz at (618) 924 -1290 **

Terms of Service...
When you create a LEAF account you agree to the following:
• As a member of LEAF, each order I place is a legally enforceable contract. If I fail to pickup my LEAF order, I am still obligated to pay for the items I order.
• If I am not available on a delivery day, I will have someone else pick up my box, as the produce will need refrigeration or placed in the freezer on the day of delivery. Orders not picked up will be donated or composted.
• The pick-up locations are not responsible/liable for your box or its contents, as they are a separate entity from LEAF.
• LEAF will deliver the box on Thursday afternoon to your chosen pick-up location or to your home if you paid for delivery.

• LEAF reserves the right to substitute the member’s selection to a different farm as we have universal standards for all produce at each of our farms. Substitutions may occur.
• LEAF members will receive an email from LEAF when the market opens (Friday at Noon).  It is the responsibility of each member to logon during market hours and select their items before the close of the market (Tuesday 8 PM).
• LEAF products have been grown using sustainable practices including crop diversity, organic soil improvements, and crop rotation. Our goal is to provide the highest quality produce and items. Our growers and makers are required, according to LEAF bylaws, to offer market-grade products. The customer understands our farmers do not use pesticides or herbicides and the fruits and vegetables may have minimal insect damage.
• By investing in a LEAF membership, I will share the rewards and the risks of the growing season along with the other members and the growers. 
• As a member of LEAF, I will be charged a $5.00 fee to purchase the wax boxes to transport my purchases. (3/15/20 UPDATE:  not in effect due to Covid-19 response.)
• Boxes used to deliver my orders are to be returned to LEAF.  (3/15/20 UPDATE:  PLEASE DO NOT RETURN BOXES until we are clear of Covid-19 restrictions.)

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  • Home
  • Join NOW/ Payment
    • LEAF Pick-up Locations
    • FAQ's & Terms of Service
  • About Us
  • Interested in LEAF...
    • Producer Interest Form